SHIPPING POLICY

Overview

At FrostFruits Ireland, we are committed to ensuring the timely and safe delivery of your premium frozen fruit orders. Please carefully review our shipping and return policies, which have been tailored to meet the specific needs of frozen goods logistics.

Shipping Policy

Delivery Areas
We provide shipping across Ireland, including Northern Ireland. International shipments are available on request and are subject to additional requirements and charges.

Shipping Methods
Orders are shipped via a temperature-controlled cold chain logistics network to ensure the quality and integrity of our frozen products. All deliveries are maintained at -18°C or lower during transit.

Order Processing
Orders placed before 12:00 PM (GMT) on business days are typically processed and shipped within 2-3 business days.
Bulk orders or custom packaging requests may require additional processing time. You will be informed of any delays in advance.

Shipping Costs
Shipping costs are calculated based on the weight and destination of your order. For large bulk orders, discounts may be available.

Delivery Information

Order Receipt
All frozen goods are delivered in secure, insulated packaging to maintain their frozen state.
Upon delivery, we recommend immediately transferring the products to a freezer maintained at -18°C or below.

Inspection Upon Delivery
Please inspect your order upon arrival. If any items are damaged, thawed, or missing, contact us immediately at [insert contact email/phone] with your order details and photographic evidence.

Return & Refund Policy

Non-Returnable Items
Due to the perishable nature of frozen goods, we cannot accept returns unless the product is defective or was damaged during shipping.

Refunds for Damaged or Defective Items

Notify us within 24 hours of delivery if you receive damaged or defective goods.
Provide photos of the issue, including the packaging and product.
If approved, a replacement product will be shipped, or a refund will be issued to your original payment method.
Late or Missing Refunds

If you haven’t received an approved refund, please:

Check your bank account.
Contact your credit card company (refund processing can take 5–10 business days).
Reach out to your bank for further updates. If all steps fail, contact us at order@frostfruitsireland.ie.

Order Cancellation
Orders may be canceled without penalty if requested before the order is processed for shipping. Once the product has been dispatched, cancellation is no longer possible.

Customer Support

If you have questions regarding your order, shipping, or delivery, please contact us at:

Email: order@frostfruitsireland.ie
Phone: +353899682569]
Office Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)

Commitment to Quality
We take great pride in delivering premium IQF fruits to our customers. FrostFruits Ireland ensures that every product reaches you in perfect condition, backed by rigorous quality checks and reliable delivery methods